October 12, 2011: www.PCCare247.com the premier tech support provider is going all out towards increasing its investment in the PC tech support industry. A step which guarantees clients would end up getting faster and more effective help for their personal computers and associated peripherals right at home.
To realize the same feat, the blue-chip organization intends to equip its Gurgaon and Udaipur based customer support representatives with state-of-the-art troubleshooting tools. A thought which only gained momentum through a statement put forth by the CEO, wherein he ended up saying, “One of the most powerful ways to attract clients is by delivering superior tech support. And PCCare247’s commitment towards increasing its investment in tech support should only end up making the company’s clients very pleased and competitors very concerned.”
In line with its expansion plans, PCCare247 further intends to add more employees to its present strength of 200-plus customer support representatives. Yet, at the same instance not intent on putting quality on the backburner, the entity has up its sleeve a new training program to address a gamut of client issues such as optimizing PC performance, enhancing PC security, configuring wireless networking, resolving Microsoft related issues and troubleshooting any glitches associated with devices such as printers, laptops, cameras, MP3 players and other associated peripherals.
Different from other traditional instructor-led training programs, this new program involves asking agents to actively participate in their learning through tasks such as simulations, role plays and e-learning. In addition, the learning application also ends up giving agents an opportunity to complete courses from their desks so they can meet ongoing skill enhancement needs. An approach which could only be further summed up in the words of the company’s CEO where he was of the view, “Clients expect and deserve outstanding support and PCCare247’s vision and objective is to be the industry leader in delivering it.”
About PCCare247.com: The tech support industry is bound to expand at the speed of notches. And leading this revolution is a premier organization such as PCCare247. An entity which is hankering to further increase its present army of techies by putting in place a number of well-designed training programmes and modules.
For further information please log on to www.pccare247.com
Or alternatively, get in touch with the company at:
India
Office No. 2G, Ground Floor,
DLF Cyber City, Building No. 10C,
Gurgaon, Haryana - India
Phone: +91-124-4655200
Fax: +91-124-4655299
E-mail: contact@pccare247.com
USA
575, Lexington Avenue
4th Floor New York,
NY 10022
Phone: +1-888-291-2867
Fax: +1-516-908-4908
E-mail: contact@pccare247.com
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